Terms of service

You must be at least 18, give true details, and keep your login to yourself. One person, one account. We can suspend or close an account that is shared, false, or used unsafely.

LEFKO connects passengers with independent drivers, and customers with shops and independent couriers. Drivers and couriers are not our employees — they choose when to work and provide the transport or delivery themselves.

• Prices shown in the app include GST and any government levies.
• On every ride LEFKO keeps a service fee of exactly 20% of the fare; the driver keeps 80%.
• On LEFKO Delivery shop orders, customers pay LEFKO on the restaurant’s behalf at exact menu prices. Joining is free. Only a 2.5% administration fee is deducted from the restaurant’s food proceeds, with no additional restaurant fee or menu markup. Restaurant settlement is targeted within 24 hours of successful payment; payment-provider availability and bank processing may delay bank arrival. Courier delivery charges and tips are separate from restaurant proceeds. Shops scan the assigned courier’s order QR before handing over food; a customer PIN verifies delivery. Parcel runs retain PIN verification at both ends.
• A waiting charge, cleaning fee or toll may be added where it applies. Cancellation fees are shown before you confirm.
• A tax invoice is available for every trip and order in your account. Drivers, couriers and shops are responsible for their own GST and income tax.

LEFKO is cashless. You pay by card through our payment provider; card numbers never reach our systems. If a charge is wrong, contact us and an approved refund goes back to the original card. Drivers, couriers and shops are paid weekly to the bank account they verify with our payments partner.

A driver whose rating falls below 4.8, whose cancellations exceed 3%, or whose acceptance falls below 80% has a $4.99 weekly platform charge deducted from that week's payout until those targets recover.

• The $30 welcome credit is given once per person, only after your government photo ID is confirmed, and it expires 3 months after it is added. Any part not used on trips within those 3 months is lost and cannot be reinstated, extended or paid out.
• Passengers earn $0.01 of LEFKO credit for every kilometre travelled. Credit you add yourself is capped at $100 at any time.
• Wallet credit is promotional value, not cash: it can only be used against LEFKO trips, is not transferable between accounts, and is never refunded or withdrawn as money.
• One welcome credit per person. Duplicate or false identity details cancel the credit and may close the account.

Before going online you must upload, and keep current, your Australian driver's licence, photo identification, national police check, driving record, vehicle registration, inspection certificate, vehicle photos and insurance, plus any state authorisation your passenger transport regulator requires. You authorise us and our verification partners to check these documents and to re-check them from time to time. Driving with expired or false documents ends your access immediately.

While you have an active trip or delivery, the app shares your device location, speed and estimated arrival with the other person and with our support team. Drivers and couriers cannot go online without this. Location sharing stops when the job ends and you go offline.

• No weapons, illegal goods, smoking, vaping or abuse of any kind.
• Trip PINs, dashcam and audio recording features are safety tools only and never change what anyone is paid.
• In an emergency call 000 first, then tell us. We cooperate with police and state regulators.
• Serious safety breaches, discrimination or fraud end your account without notice.

LEFKO Saver is a shared ride: other riders heading the same way may be picked up or dropped off during your trip, and drop-offs are made in order of the shortest destination first. Each Saver booking carries 1 passenger only. Regular cars carry up to 4 passengers, XL up to 6, MAXI up to 7 with small carry-on luggage only, and Van up to 10. You must be at the pickup spot on time: the driver waits 1 minute after arriving. If you are not there, a no-show fee of at least $10 (GST included) is charged and the rest of your fare is refunded to your card.

On all trips other than LEFKO Saver, your driver waits 3 minutes free of charge after arriving. After that, waiting time is charged at $0.55 per minute and added to your fare. If you have not arrived after 8 minutes, you are treated as a no-show: 50% of the fare is charged and paid to your driver, the rest is refunded, and the driver may cancel the trip.

You may cancel before a driver arrives; a small fee applies once a driver has travelled toward you. Shop orders can be cancelled until the shop starts preparing them. Approved refunds return to the original card within a few business days.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law. Where we are permitted to limit our liability, we limit it to resupplying the service or paying the cost of doing so. We are not liable for the acts of an independent driver, courier or shop beyond what the law requires.

We may update these terms and will ask you to agree again when a change is material. You can close your account at any time in your account settings, and we keep only what tax and transport law requires. These terms are governed by the law of New South Wales, Australia.

DELMONDO PTY LTD trading as LEFKO Rideshare, ABN 22 684 989 017, Australia — support@lefko.net.au. DELMONDO PTY LTD is an authorised NSW Booking Service Provider under the Point to Point Transport (Taxis and Hire Vehicles) Act 2016, authorisation number BSP-466217, valid 18 September 2026 to 17 September 2036.